frequently asked questions
How To Find Us
Farm and agriturismo manager: Tiziano Montorsi +39-348-0160782
Address: Tenuta San Carlo, Strada provinciale 40 della Trappola 147A, 58100 Grosseto, Italia
How do I find you using a GPS?
Check-in and Check-out
What time is check-in?
What time is check-out?
What should I expect when I arrive?
When you arrive at the gate, there will be a small button on your left in front of the last tree before the gate on the left. Push that button to get into the gate. Once you are inside the gate, please park on the right hand side where the other cars are. If there is no one in the office in the building immediately on your right when you enter with your car, please call +39-348-0160782 (Tiziano Montorsi) or +39-380-9090016 (Grazia Montorsi).
Since we are first and foremost a farm, we are often working while waiting for guests to arrive, so we may not be in the office the moment you arrive. Once you are greeted by one of the staff, you will need to give us ID (passport) so we can register you with the local authorities (this is obligatory by law in Italy).
While we process your passports, we will show you to your parking spot and your apartment where you can make yourself comfortable and begin settling in. Your passports will be returned to you immediately after processed.
What should I expect when I check-out?
When you are ready to depart (at latest 10am the day of your departure), you will be expected to have cleaned all the dirty dishes, glasses and pots in your kitchen as well as taken out the trash from your apartment to the bins outside your apartment complex.
You will be able to pay for your stay the day you depart or the day before your departure. You will be given a bill for your stay as well as a bill for a local hotel tax, which needs to be paid separately from your payment for your stay with us.
The hotel tax is EUR 1,00 per person per day. Once you have paid, you can leave your keys attached to your door and leave. If you would like to stay on the property longer, you can, but you will have to vacate your apartment by 10am.
What is included in the apartment price?
What will be in my bathroom when I arrive?
If there are extra people in our group, do we have to pay extra for linens and towels for them?
What will be in my kitchen when I arrive?
Dishes, glasses, mugs, silverware, pots and pans for the number of people allowed to stay in the apartment, a bottle of still water in the refrigerator, basic condiments and dish soap.
For sanitation reasons, we are not allowed to leave useful condiments like olive oil in the kitchen after a guest has departed. If you would like some basic condiments, we are happy to give them to you.
Everything else you will need to buy at the supermarket.
If there are any utensils or cooking ware missing in your kitchen, please let us know, and we will provide you with what you need.
Is there an oven in my apartment?
Do the apartments have air conditioning?
Is there a washing machine?
What do I do if there is a problem with my apartment?
Do you have a baby bed?
What does breakfast consist of?
How much does breakfast cost?
What does dinner consist of?
How much does dinner cost?
Dinner is EUR 25,00 per person. Children 3 years of age and under eat free. Children 4-9 pay EUR 18,00. To book dinner reservation you must tell staff (Grazia Montorsi) by the end of breakfast the day of (10 am).
Are there bikes available for children?
Are there baby/child seats to attach to adult bikes?
When can I expect to have a bike once I’ve arrived at Tenuta San Carlo?
Do I need to lock the bike I am given when I’m not using it?
May I use the bikes outside the property?
What do I do if my bike breaks?
How far is the beach?
What services are available on the beach?
Can I bring my pet with me on vacation?
Is my dog allowed on the beach?
No. It is allowed to roam freely around the property but not on the beach.
It is illegal to bring your dog to our beach, and if there is a park guard on the beach and sees your dog, they will fine you. There is a dog beach 5km away from Tenuta San Carlo. If you would like this information, please email us: firstname.lastname@example.org.
Farm Animals and Bugs
Can I or my children pet or feed the animals on the farm?
Yes. We simply ask that you exercise caution.
We cannot guarantee the behavior of the animals, so when you approach animals, be sure there is always a fence between you and the animal and please approach slowly.
If the animal you are approaching walks away or charges, please move away and don’t try to pet or feed it. If the animal is amicable, you can pet and feed it.
Are there bugs, specifically mosquitos?
Yes. We are a farm and there are a lot of bugs.
Most of the bugs are during the summer months from late May to early September.
All apartments have screen doors and windows, which keep bugs out. We suggest bug spray or natural alternatives if you have sensitive skin. Mosquitoes are most present from 7-9am and again at 5-8pm. During the middle of the day there are not excessive amounts of mosquitoes because it is too hot.
During the month of June there is a bug called serafica that is like a tiny gnat that will give mosquito-type bites. They are mostly present during times of little wind.
Where is the closest supermarket?
The nearest grocery store is 3km away in the summer in the town of Principina Mare. It’s very small, but carries the basics.
5km away in Marina di Grosseto there is a larger supermarket with everything you could need including personal hygiene products.
10km right outside the city of Grosseto there is a very large supermarket (Conad: http://www.aureliaantica.it/dettaglio-negozio.php?id=24) where we suggest you do your large shopping as it is the most cost effective.
Where is the closest pharmacy?
Transportation to and from the farm
Do I need a car while staying on the farm?
Yes. Taking a taxi to and from the train station is very expensive (EUR 20,00-30,00 for only 15km) and the bus only stops nearby the farm two times a day.
We do not offer any transportation services to our guests.
There are multiple car rentals in Grosseto including AVIS that are well reviewed and dependable, so you would be able to take the train to Grosseto and then rent a car to use locally.